Kelowna Valley Insurance Claims Process
Starting an insurance claim after a loss may seem like a daunting process, but Kelowna Valley Insurance makes it easy with four simple steps:
1. Get Safe!
Before anything else, everyone’s safety comes first. If you are faced with present danger, leave the building and call for help.
2. Make Emergency Repairs!
If it is safe to do so, contain the damage by making emergency repairs such as:
→ Shutting off water valves
→ Boarding up broken windows
→ Turning off the power
3. Call Us!
Dealing with an insurance claim can be stressful, but we want to make it easier for you. Call your Broker as soon as possible and we will help you get your claims process started 1-250-860-6064 (Cooper location), 1-250-862-9700 (Glen Park location). If after hours, refer to our website for claims contact information. Notify your Insurance Company’s Claims Department to report the claim directly to your insurer.
4.
• Clean up
• Repair
• Replacement
Mitigate the loss to your property by immediately taking all reasonable steps to prevent further loss or damage. Your adjuster will guide you through this process and let you know how to proceed with any additional steps in cleaning up, repairing and replacing your damaged property.
For any new claims please call our office directly for assistance, Monday to Friday.
Otherwise, here is some after hour claim information for our various insurers:
Agile Underwriting Solution (formerly Guardian Risk Managers Ltd.): 1-844-762-2341 or claims@agileuw.ca
Aviva:1-866-692-8482 www.aviva.ca
Aviva – Lifestyle Customers: 1-888-384-4545 www.aviva.ca
CNS: 1-888-267-6766 www.cns.ca
Echelon Insurance: 1-888-547-9229 www.echeloninsurance.ca
Family Insurance: 1-800-661-4404 www.familyins.com
ICBC: 1-800-910-4222 www.icbc.com
Intact: 1-866-464-2424 www.intact.ca
Optimum: 1-877-806-8023 claims@optimumwest.bc.ca
Premier Marine: 1-800-235-8784 www.premiergroup.ca
Wawanesa: 1-844-929-2637 www.wawanesa.com/canada
Western Underwriting: 1-800-665-3351 email: wynwardclaims@scm.ca
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